While the GSE said in January that it planned to move its headquarters five years ahead of schedule, it will now remain in the property, but only occupy about half as much space.
A new rule is expected from the bureau in the coming months that will require businesses under the CFPB's jurisdiction to allow consumers to speak with a human service representative at the click of one button.
The company has been hit with $5 million in fines and redress, and must change its practices to be compliant with the CFPB's orders or face additional consequences.
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