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Home » Topics » Inside Mortgage Trends » Servicing

Servicing
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Servicers’ Communication Methods Impact Client Retention

January 3, 2020
Brandon Ivey
The ways in which servicers interact with borrowers can play a major role in whether the lender/servicer will retain the customer, according to a Stratmor study. Borrowers tend to like email communication.
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Trends Grapevine: Rate Hikes, What Rate Hikes? / Non-QM Bulls

January 3, 2020
Paul Muolo
No rate hikes in 2020? A totally “neutral” Fed? We’ll see about that. Meanwhile, non-QM lenders Angel Oak Mortgage Solutions and Citadel Servicing have bulls in their eyes.
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Bank MSR Valuations Sink To a 3-Year Low in 3Q19

December 13, 2019
John Bancroft

Most of the banking industry's decline in servicing for others was attributable to a $26 billion drop at Wells Fargo.


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Lenders Report Big Gain in Production Income in 3Q19

December 13, 2019
John Bancroft

The industry increased profits on the production side of the aisle by pushing a higher volume of business through their platforms, reducing per-loan costs for personnel, occupancy and technology. (Includes data chart.)


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China Leading Blockchain Use in Securitizations: Fitch

December 13, 2019
Yemeng Yang

The application of blockchain technology in asset securitizations is growing faster in China than in other parts of the world, with at least eight deals completed.


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Downpayment Assistance Doesn’t Increase Defaults

December 13, 2019
Brandon Ivey

Findings by HUD that mortgages with DPA perform worse than other loans fail to include important controls, according to research published by the St. Louis Fed. In other words, downpayment assistance loans aren't so risky after all.


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Banks Continue to Lose Mortgage Share. However…

November 27, 2019
Paul Muolo
Nonbank mortgage lenders and depositories live in a different world. Right? Yes and no. Inside Mortgage Trends ranks the top 20 home lenders by institution type. (Includes two data charts.)
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Flagstar Stands Out Among Banks with Servicing Growth

November 1, 2019
Brandon Ivey
Flagstar increased its servicing portfolio by about 50% on an annual basis as of the end of September while no other bank servicer in the top 20 posted double digit gains.
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A New Study on What Drives Mortgage Prepayments

November 1, 2019
Brandon Ivey
The conditions that prompt a cash-out refi differ from those that drive a rate/term refi, research published by the Philadelphia Fed shows.
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Early Results Begin to Trickle: 3Q19 Production Pretty Good After All

October 18, 2019
Paul Muolo
In January, the origination forecast for 2019 looked bleak but that was before rates began their relentless descent. Today? Optimism abounds with several shops reporting strong lending results for 3Q19.
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