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Home » Topics » Inside Mortgage Trends » Servicing

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Digital Tools Shifting Servicers’ Customer Service Tactics

August 9, 2019
Brandon Ivey
Borrowers are increasingly using self-service options offered by servicers, leaving only the more complex tasks for call center agents to handle.
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Mortgage Grapevine: Not a Good Time to Tap the Equities Market? / Bulk MSR Auctions Show Promise

August 9, 2019
Paul Muolo and Dennis Hollier
Who says the stock market isn't receptive to mortgage companies these days? Don't tell that to New Rez and Sachem. Meanwhile, the MSR bulk auction market is springing to life once again.
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Agency MSR Transfers Heat Up in Second Quarter 2019

July 26, 2019
John Bancroft
A large bank merger and Wells Fargo’s move to unload Ginnie Mae servicing played key roles in the surge of bulk MSR transfers during the second quarter.
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Grapevine: Negative MSR Marks / loanDepot and Amazon?

July 11, 2019
Paul Muolo and Brandon Ivey
Falling interest rates are sometimes a bad thing — case in point is Mr. Cooper and negative MSR marks. Also, it’s been somewhat quiet on the M&A front but perhaps a change is in the wind.
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MSR Supply, Demand Remain Firm, Experts Say

June 28, 2019
George Brooks

Experts at a recent conference agree that MSR pricing and liquidity in the Ginnie Mae market remain solid although a little off from 2018, when investor appetite seemed insatiable.


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Servicers Better Prepared To Deal With Natural Disasters

June 28, 2019
Yemeng Yang
Having learned their lesson, mortgage servicers say they are now better prepared to help borrowers impacted by natural disasters.
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Banks Retreat a Little More From SFO, Values Soften

June 14, 2019
John Bancroft
While banks overall reduced their servicing for others, Chase, Flagstar, M&T and MUFG Union Bank all built up their portfolios in the first quarter.
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Liquidity and Risk in the MSR Market

May 31, 2019
Dennis Hollier

Market size, interest rate risk and a novel asset — mortgage servicing rights — combine to create a complicated investment decision for banks and private equity.


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Will Sale of RoundPoint Spark an M&A Boom? Probably Not

May 31, 2019
Paul Muolo

Is the long-awaited boom in mortgage mergers and acquisitions finally here? The sale of RoundPoint to Freedom Mortgage is sparking hope, but a villain has appeared: falling interest rates.


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The End May be Near for Ditech. As Auction Nears, SEC Filings Go Dark

May 17, 2019
Paul Muolo

The ailing Ditech Financial signaled in a new SEC filing that it will no longer file public reports on its quarterly and monthly results. The move comes days before bids are due on the franchise.


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