The consumer credit card market had been booming over the last few years, with debt levels hitting new peaks in 2018 and 2019.

Georgia residents submitted 825.2 complaints per million people against financial service providers in the second quarter of 2021. (Includes data chart.)

Consumer complaints filed with the bureau in the first quarter declined on a sequential basis but was up from same period last year.

In the most recent 12-month period, Florida residents submitted 2,716 complaints per million people against financial service providers. (Includes data chart.)

Consumer complaints across all categories sharply increased from the third to the fourth quarter of 2020. On an annual basis, gripes jumped 47.3%. Credit reports drew the most grievances while mortgage-related issues saw a relatively modest increase. (Includes data chart.)

After dropping sharply in March, new mortgage applications spiked while other consumer credits struggled to find their footing, according to new research from the CFPB.

In a review report, small entities asked the CFPB to draft simple regulations to implement small business lending data collection requirements to reduce compliance burden and expand credit access.

The CFPB’s website now includes an interactive enforcement database, plus an option to request rulemaking and archived reports and press releases.

The CFPB’s latest financial report reveals a 9.4% increase in the agency’s spending in fiscal year 2020 driven by a 5.2% growth in its workforce.

Mortgage gripes filed with the CFPB increased by 5.4% in the third quarter, driven by criticisms regarding applications and closings. (Includes two data charts.)