The rejection rate on the total number of applications for conventional-conforming mortgages increased to 11.5% in 2021. (Includes data chart.)

After three quarters of steady declines, the number of mortgage-related complaints received by the CFPB rose again in the first quarter of 2022. Mr. Cooper Group was the most frequent target of customer ire. (Includestwo data charts.)

The denial rate on applications for refinances increased in 2021, while the purchase-mortgage denial rate declined. For both categories, inadequate debt-to-income ratios were the main reason for denials. (Includes two data charts.)

Consumer complaints filed with the CFPB topped 500,000 in 2021, hitting a record high. Most of the complaints were against the three national credit reporting agencies. (Includes two data charts.)

Mortgage-related gripes to the CFPB declined by 14% in the third quarter. Loan mods showed the weakest improvement, with complaints down 5%. (Includes two data charts.)

The government settled a mortgage redlining case against a southern bank, but a warning shot may’ve been fired on technology and bias.

Consumers self-identifying as older Americans filed 1,987 gripes related to mortgages in the first half of 2021, a sharp increase from the same period last year. Conventional mortgages made up most of the complaints.

The consumer credit card market had been booming over the last few years, with debt levels hitting new peaks in 2018 and 2019.

Georgia residents submitted 825.2 complaints per million people against financial service providers in the second quarter of 2021. (Includes data chart.)

Consumer complaints filed with the bureau in the first quarter declined on a sequential basis but was up from same period last year.