Denial rates for most mortgage products declined on an annual basis in 2025, though denials of applications for purchase mortgages via FHA and USDA increased slightly. (Includes data table.)

Credit history was cited less by lenders last year as a reason for denying an application for a refinance, while debt-to-income ratio persisted as the top reason for rejecting applications for a purchase mortgage. (Includes data table.)

Consumer complaints filed with the CFPB increased across all categories during the first quarter. Issues with student loans were up 34.1% from the fourth quarter. (Includes two data tables.)

While several complaint categories saw increases during the fourth quarter, consumer issues tied to student loans and credit cards declined. (Includes two data tables.)

Several complaint categories saw significant increases on a quarter-to-quarter basis, while grievances tied to student loans dropped. (Includes two data tables.)

Consumer grievances received by the CFPB increased across three of the four major complaint categories during the third quarter of 2025.

Most of the complaint categories saw small moves during the second quarter, but consumer discontent regarding credit reporting stood out. (Includes two data tables.)

Debt-to-income ratio was cited as the top reason by lenders when rejecting applications for purchase mortgages in 2024, while lack of credit history was the top factor for refinance denials. (Includes data table.)

Some 9.02% of purchase-mortgage applications were turned away in 2024, compared to 9.49% in the previous year, an analysis of HMDA data showed. (Includes data table.)

Two operators of peer-to-peer lending platforms, Block and Early Warning Services, saw an unusual surge in consumer complaints filed with the CFPB during the first quarter. (Includes two data tables.)