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Home » Topics » Inside the CFPB » Complaints

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Complaints Against Mortgage Lenders and Servicers Ease in 2024

January 21, 2025
Shannon Clark
Mortgage-related complaints submitted by consumers to the CFPB last year were the lowest since the bureau opened its door more than a decade ago. (Includes two data tables.)
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CFPB Files First Lawsuit Tied to ATR Violations

January 21, 2025
Shannon Clark
The lawsuit accuses Vanderbilt Mortgage of originating loans without making a reasonable, good faith determination of the borrower’s ability to repay the loan. The legal action is likely to be re-evaluated under a new CFPB director, according to Sheppard Mullin attorneys.
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DOJ Fines Florida Lender $1.8M Over Redlining

January 21, 2025
Shannon Clark
The Mortgage Firm allegedly engaged in discriminatory lending practices in predominately Black and Hispanic neighborhoods in the Miami-Fort Lauderdale-West Palm Beach metro area.
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Appeals Court Upholds Verdict Against 1st Alliance

January 6, 2025
Shannon Clark
A Connecticut appeals court affirmed a trial court’s verdict that was in favor of the Connecticut Department of Banking revoking 1st Alliance Lending’s mortgage license.
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CFPB Sues Large Banks Over Zelle Fraud Failures

January 6, 2025
Shannon Clark
JPMorgan Chase, Wells Fargo and Bank of America have been accused of failing to protect consumers from fraud on Zelle, a peer-to-peer payment network.
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Rocket Sues HUD Over Appraisal Bias Standards

December 16, 2024
Shannon Clark
One of the nation’s top mortgage lenders wants a federal court to confirm that lenders can’t interfere within independent appraisals, even if they are allegedly discriminatory.
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Bankrupt Auto Loan Servicer Hit With $42.6M Judgment

December 16, 2024
Shannon Clark
The CFPB had sued Georgia-based USASF for illegal servicing practices that harmed borrowers with auto loans.
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Utah Court Denies Acima’s Request to Move CFPB Lawsuit to Texas

December 16, 2024
Shannon Clark
The court said Acima failed to establish that Utah is “inconvenient.” The court also rejected Acima’s argument under the first-to-file rule.
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Mortgage Servicer Prevails in Foreclosure Lawsuit

December 2, 2024
Shannon Clark
An Arizona district court determined that Sun West Mortgage Company and its foreclosure counsel didn’t violate the Truth in Lending Act or the Fair Debt Collection Practices Act in a foreclosure lawsuit.
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Mortgage-Related Complaints Tick Up in Third Quarter

October 21, 2024
Shannon Clark
Consumer complaints submitted to the CFPB related to mortgages slightly increased in the third quarter of 2024, with servicing issues in the forefront.
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