Consumer complaints filed with the bureau about lending services increased across all categories except for student loans during the third quarter of 2026. (Includes two data tables.)

The bureau said years of experience demonstrated the utility of publishing such narratives is minimal.

Servicing and loan modification issues continued to account for the majority of complaints filed with the bureau in the second quarter of 2026, including a rise in issues involving mods. (Includes two data tables.)

Consumer complaints regarding both mortgage originations and servicing increased during the first quarter of 2026. (Includes two data tables.)

Consumer grievances filed with the CFPB related to mortgages increased steadily during the final quarter of 2025. (Includes two data tables.)

Credit repair organizations are influencing consumers to file complaints with the CFPB in an attempt to remove negative, even if accurate, data from their credit reports, according to the Consumer Data Industry Association.

The CFPB’s annual Fair Debt Collection Practices Act report showed that consumers’ debt collection issues were largely tied to attempts to collect debt that consumers didn’t owe.

The online real estate marketplace is accused of providing incentives to affiliated real estate agents to “steer” homebuyers toward mortgages from Zillow Home Loans.

California and Washington issued separate consent orders involving alleged violations of mortgage and consumer protection laws.

Consumer grievances received by the CFPB increased across three of the four major complaint categories during the third quarter of 2025.