The changes will allow credit reporting agencies to address complaints in a standardized manner, enhance identity protections for both companies and consumers, and align the complaint process to the bureau’s statutory obligations.
The bureau said the guidance conflicted with the amended ECOA Regulation B rule, which among other changes sets strict conditions for lenders to be able to offer special purpose credit programs.
In addition to deleting press releases, testimonies and speeches published before February 2025, the CFPB removed a website translation tool that allowed users to access information in several non-English languages.
Josh Silver, a senior fellow at the National Community Reinvestment Coalition, said more sophisticated data software now available should allow lenders to facilitate data collection.
A California district court dismissed certain claims under the Comprehensive Computer Data Access and Fraud Act, finding that the plaintiff lacked standing.
Industry attorneys said the complaint portal changes improve the CFPB’s complaint process as a whole, while consumer advocates argue the changes discourage consumers from filing complaints.
The bureau called discussions with Bilt Technologies a “collaborative process” that has secured redress for consumers harmed by the fintech’s transition to a new bank partnership.