Monitoring calls between employees and borrowers can provide insight on customer satisfaction and help servicers meet compliance requirements, according to S&P Global Ratings.
The “new normal” of remote work and social distancing due to the coronavirus pandemic has contributed to a boom in digital lending platforms — and their values.
Two Harbors and Front Yard recently terminated their partnerships with their respective external managers. However, Two Harbors’ refusal to pay a termination fee has landed the REIT in court.
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