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Inside Mortgage Trends
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Mortgage Lenders Find Value In Simplifying Closing Costs

November 1, 2024
Shannon Clark
Fannie Mae found that most mortgage lenders think it would be valuable to simplify and standardize closing cost line-item descriptions.
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Servicing Borrowers Okay With Chat Technology

November 1, 2024
James Dohnert
A new study from J.D. Power showed that mortgage servicers could better meet customer demands by implementing online chat and AI technologies into their workflows.
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Grapevine: Mortgage Industry All In on AI, Borrowers Have Concerns

November 1, 2024
Brandon Ivey
Lenders, servicers and tech vendors are touting their latest products that include AI; many borrowers don’t appear to be ready to embrace AI in the mortgage process; and a handful of non-AI announcements.
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Outsourcing Providers Pitch Their Services as Originations Increase

October 18, 2024
James Dohnert
Outsourcing mortgage fulfillment services could be a cost-effective way for originators to increase volume without significantly adding staff.
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Quality Control Defects on GSE Loans Have Evolved

October 18, 2024
Dennis Hollier
Six of the top 10 significant defects in loans acquired by Fannie Mae in the first quarter of this year weren’t on the list in the last quarter of 2023. Income calculation, though remained at the top of the list.
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Rocket Avoids Class Action on Earnings Comments

October 18, 2024
Brandon Ivey
A court recently ruled that the fall in Rocket’s stock price following the release of first-quarter 2021 earnings was driven by substantive disclosures rather than public statements by the company’s CEO.
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AI Can Free Up LOs for Borrower Engagement

October 18, 2024
James Dohnert
Generative artificial intelligence tools can be used to help mortgage lenders develop relationships with clients and investors, according to industry stakeholders.
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More Funding Needed to Support Home Repair Programs

October 18, 2024
Monica Hogan
Government agencies, philanthropic organizations and the housing finance community must work together to create funding sources for home repair programs to help sustain affordable homeownership, according to the Joint Center for Housing Studies at Harvard University.
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Standardization Can Help Mitigate Risk Tied to Remote Work

October 4, 2024
Shannon Clark
Companies should implement consistent trainings for all new hires to help mitigate risk and create standard expectations.
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Lenders Urged to Lean Into New Quality Assurance Tools

October 4, 2024
Shannon Clark
New technologies such as electronic closings, data validation services and income calculators are helping to increase quality assurance standards and mitigate risk, according to panelists at MBA’s compliance and risk management conference.
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