A new study from J.D. Power showed that mortgage servicers could better meet customer demands by implementing online chat and AI technologies into their workflows.

Mr. Cooper Group, already the largest primary servicer, increased its servicing volume by 2.8% during the third quarter while the amount of servicing outstanding grew by 0.8%. (Includes three data charts.)

Large nonbanks grow their share of GSE MBS servicing but Chase still ranks number one in our rankings among servicers.

Consumer complaints submitted to the CFPB related to mortgages slightly increased in the third quarter of 2024, with servicing issues in the forefront.

Planet Management Group is increasing its non-agency servicing portfolio and recently received an upgraded rating.

Subprime auto deals that experienced distressed servicing transfers last year saw swings in delinquencies and ultimately took an elevated level of losses, according to Kroll Bond Rating Agency.

One advisor estimated it can take a fund — PE or hedge — 18 to 24 months to enter the MSR market.

Outsourcing underwriting tasks to offshore contractors can help reduce production costs for mortgage lenders, according to an executive at Verity Global Solutions.

Freddie is adding loan mod functions to its Resolve system and retiring Workout Prospector. The GSE is also setting new fraud reporting requirements for lenders and servicers.

The GSEs have slowly been losing share in the servicing market since March 2022. In the second quarter of 2024, Ginnie Mae and the non-agency sector gained more servicing share. (Includes two data tables.)