The costs of servicing nonperforming FHA loans were high enough for Mortgage Center, a Michigan-based credit union service organization, to change its strategy.

The subservicer is working to improve services for nonprime borrowers, by expanding payment options and availability of virtual agents.

The lawsuit attracted amicus briefs from the Mortgage Bankers Association and the National Consumer Law Center.

Speakers at the Mortgage Bankers Association’s servicing solutions conference discussed what makes a good non-agency servicer.

Servicing for others by banks declined by 0.6% during the fourth quarter of 2025. Meanwhile, the fair value of MSRs classified as serviced for others increased. (Includes data table.)

Newrez will use Valon’s artificial intelligence-led operating system for servicing mortgages starting in 2027.

Consumer grievances filed with the CFPB related to mortgages increased steadily during the final quarter of 2025. (Includes two data tables.)

Mortgages tied to Ginnie Mae accounted for 18.3% of total servicing outstanding at the end of September. Some servicing share shifted away from the GSEs, though Fannie and Freddie still dominate. (Includes two data tables.)

The volume of jumbo mortgages that 30 major servicers handle declined by 0.6% during the third quarter of 2025. (Includes data table.)

Financial entities dealing with mortgage complaints often must deal with higher risks and challenges due to the breadth of the mortgage industry, according to an industry compliance expert.