Consumer complaints regarding both mortgage originations and servicing increased during the first quarter of 2026. (Includes two data tables.)

The improvement in mortgage performance seen in early 2026 was weaker than in the first quarter of the prior two years. Much of the difference was due to an increase in loans 120+ days delinquent, with particular issues involving FHA mortgages. (Includes two data tables.)

GSE servicing outstanding barely budged during 2025 while Ginnie servicing increased by 6.8% on an annual basis. In owned servicing, the only firms with major gains in 2025 were nonbanks. (Includes two data tables.)

The proposals would reduce capital requirements of banks in terms of mortgages held in portfolio and for mortgage servicing. Federal banking regulators said the goal is to help banks better compete with nonbanks.

The costs of servicing nonperforming FHA loans were high enough for Mortgage Center, a Michigan-based credit union service organization, to change its strategy.

The subservicer is working to improve services for nonprime borrowers, by expanding payment options and availability of virtual agents.

The lawsuit attracted amicus briefs from the Mortgage Bankers Association and the National Consumer Law Center.

Speakers at the Mortgage Bankers Association’s servicing solutions conference discussed what makes a good non-agency servicer.

Servicing for others by banks declined by 0.6% during the fourth quarter of 2025. Meanwhile, the fair value of MSRs classified as serviced for others increased. (Includes data table.)

Newrez will use Valon’s artificial intelligence-led operating system for servicing mortgages starting in 2027.