The volume of jumbo mortgages that 30 major servicers handle declined by 0.6% during the third quarter of 2025. (Includes data table.)

Financial entities dealing with mortgage complaints often must deal with higher risks and challenges due to the breadth of the mortgage industry, according to an industry compliance expert.

Among a group of servicers with $5.45 trillion in volume, the delinquency rate declined across all late categories during the third quarter. (Includes two data tables.)

AI and self-service options are increasingly being used to help servicers communicate with younger homeowners.

Among the largest servicers, nonbanks increased their portfolios of owned servicing during the third quarter of 2025 and owned servicing at banks continued to decline. Rocket is poised to overtake Chase as the largest firm in terms of owned mortgage servicing. (Includes three data tables.)

Looking to book a profit in 2025? There’s still time to sell servicing rights, but delays could up-end the equation.

Garrett, McAuley & Co. has a “well capitalized retail client” that’s looking to purchase a broker/wholesale channel from a depository or nonbank.

While most of the top Ginnie Mae servicers reported single-digit portfolio increases in the second quarter, United Wholesale Mortgage’s Ginnie servicing volume increased a whopping 87.8% year over year. (Includes three data tables.)

Ginnie Mae’s share of total servicing outstanding rose to 18.1% as of the end of June. Meanwhile, banks are adding to their servicing. (Includes two data tables.)

Proposed changes to servicing rules to discourage foreclosures or require nonbanks to maintain cash buffers could add costs for borrowers, according to a report from the Congressional Research Service.