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Home » Topics » Inside Mortgage Trends » Servicing

Servicing
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Bank Servicing for Others Down, MSR Values Up

August 18, 2023
Brandon Ivey
Banks and thrifts handled slightly less servicing for others as of the end of June. Still, a metric tracking the fair value of MSRs at banks increased during the second quarter. (Includes data chart.)
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Grapevine: Mortgage Demand Cooling; ‘Clueless’ on Interest Rates

August 18, 2023
Brandon Ivey
High interest rates are cutting into demand for mortgages; many consumers’ expectations for interest rates are wrong; ICE and Black Knight move close to merger; servicer using blockchain, lender guarantees underwriting results from AI; Flagstar’s mortgage tech accelerator; mortgage payoff fraud attempts increase.
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Mr. Cooper Growing Servicing and Cutting Costs

August 4, 2023
Brandon Ivey
Mr. Cooper’s servicing portfolio is expanding while the number of employees in the nonbank’s call center is declining. Investment in technology is helping to reduce costs and fuel servicing growth.
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A New King Reigns Over the Mortgage Servicing Market

August 3, 2023
John Bancroft
Chase didn't back into the top servicer ranking, it blew past Wells Fargo in the second quarter. But Mr. Cooper Group has its eyes on the $1 trillion mark. (Includes three data charts.)
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Mergers Pump Agency MSR Transfers Again in 2Q23

July 21, 2023
John Bancroft
A handful of mergers accounted for a significant share of the huge flow of agency MSR to new owners during the second quarter. Sales by nonbanks looking to prop up earnings were a major factor. (Includes three data charts.)
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Delinquencies on Agency Loans Tick Up in Second Quarter

July 21, 2023
Brandon Ivey
Delinquencies were largely up across the board in the agency MBS market in the second quarter. Only 120-plus-day delinquencies declined compared to the end of March. (Includes data chart.)
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Servicers Further Use of Self-Service Mortgage Tech

July 21, 2023
James Dohnert
Servicers have found new success leveraging self-service technologies for borrowers looking for disaster relief and forbearance options.
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Banks Shrink Servicing for Others in First Quarter

May 26, 2023
Namrata Bhatia
Bank portfolios of mortgage servicing for others contracted slightly during the first quarter. Also, the ratio measuring MSR fair value against the UPB serviced for others continued to drop after peaking in the third quarter of last year. (Includes data chart.)
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Grapevine: New Low-Downpayment Products; CFPB Shopping Study

May 26, 2023
Brandon Ivey
Rocket, UWM offer low-downpayment products; CFPB finds sharp differences in loan pricing; servicing profits improve; timing for recession unclear; quantifying the refi boom; Freddie improves paystub analysis; Blend offers soft credit pulls; MISMO seeks comments on closing standards; Maxwell acquires capital markets provider; fractional homeownership.
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Mr. Cooper Turns to Tech for Customer Service

May 12, 2023
Brandon Ivey
The nonbank plans to use artificial intelligence in an effort to sharply reduce expenses from its call center operations.
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