Consumer grievances filed with the CFPB related to mortgages increased steadily during the final quarter of 2025. (Includes two data tables.)

Credit repair organizations are influencing consumers to file complaints with the CFPB in an attempt to remove negative, even if accurate, data from their credit reports, according to the Consumer Data Industry Association.

The CFPB’s annual Fair Debt Collection Practices Act report showed that consumers’ debt collection issues were largely tied to attempts to collect debt that consumers didn’t owe.

The online real estate marketplace is accused of providing incentives to affiliated real estate agents to “steer” homebuyers toward mortgages from Zillow Home Loans.

California and Washington issued separate consent orders involving alleged violations of mortgage and consumer protection laws.

Consumer grievances received by the CFPB increased across three of the four major complaint categories during the third quarter of 2025.

Select Portfolio Servicing allegedly charged borrowers up to $15 in fees to make a mortgage payment online or by phone when its actual cost of processing was less than 50 cents per transaction.

Even if the Trump administration initiates a massive reduction-in-force at the CFPB, industry attorneys believe the bureau won’t shut entirely and will still be able to do its job.

The Ninth Circuit Court of Appeals vacated a lower court’s dismissal and held that Unison’s equity-sharing agreement meets the definition of a reverse mortgage under the Washington Reverse Mortgage Act.

A district court dismissed some of the bureau’s claims against Experian, citing expiry of the statute of limitation.