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Home » Topics » Inside the CFPB » Complaints

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Pandemic Drives Mortgage Complaints Up in 1Q20

May 11, 2020
Yemeng Yang

Mortgage-related gripes increased in the first quarter, reflecting the impact of COVID-19, according to a new analysis by Inside the CFPB. (Includes two data charts.)


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Other News in Brief

May 11, 2020
Yemeng Yang
Annual fair lending report issued; CFPB’s COO Kate Fulton to join FHFA; consumer complaint database enhanced.
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Consumer Complaints Reached All-Time High in 1Q20

April 27, 2020
Yemeng Yang

Consumer complaints filed with the CFPB reached a record high in the first quarter of 2020 driven by a surge in credit reporting complaints, according to a new analysis by Inside the CFPB. (Includes data chart.)


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CFPB, FHFA to Exchange Servicing Information

April 27, 2020
Yemeng Yang
The CFPB and Federal Housing Finance Agency have agreed to share mortgage servicing data to protect consumers during the pandemic.
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Mortgage Complaints Down for Third Consecutive Year

April 13, 2020
Yemeng Yang
Overall consumer complaints filed with the CFPB increased in 2019, driven by a double-digit jump in gripes regarding credit reporting. However, mortgage-related criticisms continued to decline.
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Other Coronavirus-Related News in Brief

March 30, 2020
Yemeng Yang
The CFPB provides guidance for consumers to protect finances; Democratic senators introduce legislation to prohibit negative credit reporting; federal regulators encourage responsible small-dollar lending.
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Other News in Brief

March 2, 2020
Yemeng Yang
CRA proposal comment period extended; enforcement against brokers charging high interest rates; CFPB advisory committee meetings; New York mortgage-related complaints; new servicing requirements.
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Mortgage Complaints Plunge to Record Low in 4Q19

January 21, 2020
Yemeng Yang
Consumer complaints filed with the CFPB regarding mortgages hit a record low in the final quarter of 2019, with double-digit declines in two categories. (Includes two data charts.)
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Consumer Complaints Fall in 4Q19, But Up Annually

January 6, 2020
Yemeng Yang

Consumer complaints filed with the CFPB across major categories dropped in the fourth quarter, but it was a different story on an annual basis, according to a new analysis by Inside the CFPB. (Includes data chart.)


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Consumer Mortgage Complaints Decline in 3Q19

October 21, 2019
Yemeng Yang

Mortgage-related complaints to the CFPB declined from the second to the third quarter in every category except mortgage applications, according to an analysis by Inside the CFPB. (Includes two data charts.)


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