Loan originators using AI are seeing significant gains in productivity. Use cases range from non-consumer-facing activities to voice bots that interact with loan applicants.
The mortgage industry appears to be lagging other sectors in adoption of artificial intelligence. Tech providers stress that AI offers lenders potential gains in productivity with limited downsides.
The lender sees major opportunities to increase mortgage volume by reaching out to borrowers who speak only Spanish or have limited English proficiency, even as HUD pulls back on translation services.