Certain mortgage companies are comfortable using AI voice bots to interact with borrowers, seeing gains in efficiency. Others are using the technology in non-customer-facing activities.

Annaly Capital Management is buying a portfolio of lower-coupon MSRs from Pennymac, and also tapping Pennymac as subservicer of the portfolio.

Western Alliance is tweaking the subservicing chores at its correspondent unit. The bank also is pondering selling more MSRs.

Ginnie Mae’s share of total servicing outstanding rose to 18.1% as of the end of June. Meanwhile, banks are adding to their servicing. (Includes two data tables.)

Economists at Fannie Mae and the MBA differ on how low interest rates on mortgages will go next year. Fannie is also more optimistic about the outlook for unemployment.

There’s nothing like falling interest rates to nudge a mortgage company to sell MSR. But what if rates decline more than anticipated?

loanDepot’s common now trades for almost $5.00 a share after being close to $1.00 for much of the year. Theories for the shift include factors specific to the company or signs that the industry is turning the corner.

Many efforts started during the Biden administration won’t move forward. But servicing reforms are still in the works at the CFPB. And the bureau is considering major changes to LO comp.

Subservicing balances continue to grow, but the sector is facing challenges. One of the biggest: UWM is becoming a servicer, not a customer. (Includes data table.)

The total delinquency rate among large servicers increased by 11 basis points during the second quarter of 2025. The reading was down compared with June 2024, though delinquencies look poised for further increases. (Includes two data tables.)