Growth was slow for many subservicers in 2Q20 but smaller lenders continue to outsource the servicing function with the hope, perhaps, of cashing in on the MSR asset later. (Includes data chart.)
But regulators are concerned about their ability to identify violations and a reduction in an important source of state revenue — branch licensing fees.
Fewer borrowers are staying with their previous lender/servicers post mortgage refinancing. Quicken Loans stands out with an exceptionally high retention rate.
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