Among the largest servicers, nonbanks increased their portfolios of owned servicing during the third quarter of 2025 and owned servicing at banks continued to decline. Rocket is poised to overtake Chase as the largest firm in terms of owned mortgage servicing. (Includes three data tables.)
There was nearly $2 trillion in agency mortgage servicing with coupons over 6% at the end of the third quarter, a bounty of refinance business if mortgage interest rates decline. (Includes two data tables.)
Certain mortgage companies are comfortable using AI voice bots to interact with borrowers, seeing gains in efficiency. Others are using the technology in non-customer-facing activities.
Ginnie Mae’s share of total servicing outstanding rose to 18.1% as of the end of June. Meanwhile, banks are adding to their servicing. (Includes two data tables.)
Economists at Fannie Mae and the MBA differ on how low interest rates on mortgages will go next year. Fannie is also more optimistic about the outlook for unemployment.