Nonbanks handled servicing on the majority of mortgages outstanding for the first time as of the first quarter of 2024. While nonbanks have been the majority servicers in the MSR market for years, the broader servicing tally includes whole loans. (Includes two data tables.)

Servicers are working to shift from reaction-based investments in technology to forward-looking measures. That includes the use of artificial intelligence.

Despite slight declines in portfolios among the top jumbo servicers, servicing volume for the jumbo market stayed relatively flat from the fourth to the first quarter. (Includes data table.)

The volume of mortgages banks service for other entities declined by 2.0% during the first quarter of 2024. Regions Bank was the only depository among the top 10 to increase its servicing. (Includes data table.)

During the COVID crisis, Ginnie's PTAP program was not widely used by nonbanks...

Shellpoint Mortgage Servicing was the top servicer of mortgages backing non-agency MBS issued during the first quarter. Select Portfolio Servicing followed closely behind. (Includes data table.)

New York Community Bank’s new leadership has plans to return to profitability. It’s not clear how residential mortgages fit into those plans.

The state’s final CRA standards have some “problematic elements,” which the MBA said it had highlighted during the comment period.

Servicing outstanding increased by an estimated 0.3% in the first quarter. Meanwhile, Mr. Cooper Group, which recently became the largest primary servicer, boosted its portfolio by 14.6% from the end of 2023. (Includes three data tables.)

The amount of servicing outstanding in Ginnie MBS increased by 1.6% during the first quarter. Lakeview/Bayview Loan Servicing increased its market share thanks to large purchases of MSRs.