With loan production costs leaping over the last decade while productivity has been gutted, mortgage lenders are desperate to find a credible, reliable way to measure the effectiveness of their loan origination systems. “From 2005 to 2015, lenders’ costs per loan doubled, but productivity was basically cut in half,” said Stratmor Senior Partner Len Tichy, head of the firm’s information technology and operations advisory services. The numbers reflecting fulfillment costs are downright ...