Borrower participants in the CFPB’s eClosing pilot project scored noticeably higher on three key metrics – efficiency, empowerment and understanding – the bureau announced during a public forum on the project last week. The CFPB surveyed consumers about their perceptions of how efficient the overall process was. This included their perceptions about delays, errors in the documents, and the time between important steps. The study found a 17 percent positive difference in scores for borrowers using eClosings compared to borrowers using paper documents. The CFPB also asked consumers how empowered they felt after the process. The survey asked consumers to respond to statements such as, “I felt I had control over the closing process” or “I felt empowered to play an active ...