NewRez, Lakeview and Mr. Cooper ranked as the top bulk buyers of agency servicing in 2019. Coissuance volume was flat in the fourth quarter despite a rise in overall agency securitization. (Includes three data charts.)

Policymakers should focus on making origination and servicing attractive to banks and nonbanks alike instead of adopting additional standards that apply to non-depositories, the Mortgage Bankers Association says.

The ways in which servicers interact with borrowers can play a major role in whether the lender/servicer will retain the customer, according to a Stratmor study. Borrowers tend to like email communication.