“Improvements in problem resolution and satisfaction with digital channels are the primary drivers of this year’s higher scores,” J.D. Power said of servicer satisfaction.
A week after the CFPB released proposed updates to Regulation X servicing standards, mortgage industry groups are seeking more comment time on the proposal.
The proposal, published by Andrew Davidson, seeks to create a platform where regulators, investors, mortgage servicers and more would share their own data and receive access to the broader pool of data, in an effort that could decrease costs and improve attempts to aggregate mortgage data.