Mortgage servicers could violate the CARES Act if they require documentation from borrowers to prove financial hardship or deny forbearance once it’s properly requested, warned the CFPB.

The CFPB updates its examination manual for reverse-mortgage servicing; states extend work-from-home guidance for mortgage loan officers; the bureau settles with short-term lenders and more.

A new COVID-19 payment deferral option provided by Fannie Mae and Freddie Mac that doesn’t require borrowers to submit a complete response package may lead to violations under the CFPB’s loss-mitigation rules, attorneys cautioned.

The CFPB resumed its public enforcement activities this month with settlements with Specialized Loan Servicing and Monster Loans.

Mortgage servicers can use the template to apply for a no-action letter to cover their use of Brace Software for online loss-mitigation applications.

When it comes to coronavirus-related complaints, more than one in five criticisms are about mortgages, according to CFPB Director Kathy Kraninger.

The CFPB reminded lenders to ensure compliance with fair lending obligations when handling applications under the Paycheck Protection Program.

Annual fair lending report issued; CFPB’s COO Kate Fulton to join FHFA; consumer complaint database enhanced.

The CFPB issued guidelines for mortgage servicers to identify issues that may arise from servicing transfers.

The CFPB has called upon borrowers to exercise caution before requesting forbearance, noting that they will have to repay any missed or reduced payments.