Servicers have amped up their hiring and embraced virtual assistance, lowering average hold time to 1.8 minutes.

Nonbank mortgage giant Quicken is contemplating an IPO. Okay, but who else? How about: Caliber and loanDepot.

For a while there, during the early days of the pandemic, Impac Mortgage appeared to be on the ropes, but it’s back in the lending arena, sans its non-QM menu.

Though initially wary of the online closing process, borrowers’ satisfaction with their lenders appears to have increased during the pandemic.

Bank trade groups support an interim final rule that allows depositories to defer appraisals for up to 120 days in certain circumstances. Appraisers, on the other hand, have raised concerns.

With more than 8% of mortgages now in forbearance, industry experts are exploring ways to give an added impetus to digitizing the loan-modification process.

A startup, Beeline, promises it can decide on a mortgage application in as little as 15 minutes.

Having hit a rocky patch during the pandemic, Impac Mortgage will be late in reporting first-quarter results and it’s selling most of its MSRs. What’s next?

Lenders that made significant investments in technology in recent years reported better metrics than other players in several areas, such as origination costs and productivity.

Rep and warrant insurance, which covers corporate functions and not loan-level issues, has increasingly been used in mergers and acquisitions outside of the mortgage industry.