Demand for MSRs among investors remains steady even as declining interest rates lead to lower valuations for the assets. The supply of MSR for sale could also increase as lenders originate more mortgages.
Among the largest servicers, nonbanks increased their portfolios of owned servicing during the third quarter of 2025 and owned servicing at banks continued to decline. Rocket is poised to overtake Chase as the largest firm in terms of owned mortgage servicing. (Includes three data tables.)
There was nearly $2 trillion in agency mortgage servicing with coupons over 6% at the end of the third quarter, a bounty of refinance business if mortgage interest rates decline. (Includes two data tables.)
Certain mortgage companies are comfortable using AI voice bots to interact with borrowers, seeing gains in efficiency. Others are using the technology in non-customer-facing activities.