Mortgage servicing is lagging behind other financial services in adopting digital capability and it is impairing borrower satisfaction, according to the results of the 2018 U.S. Primary Mortgage Servicing Satisfaction Study from J.D. Power. “The challenges the servicers have are the bar keeps rising and expectations rise particularly when it comes to digital interaction,” said Craig Martin, senior director of the mortgage practice at J.D. Power. “The majority of consumers coming in or ...

Mortgage environments run by artificial intelligence? Not yet – but close. Artificial intelligence and automation are helping mortgage servicers streamline servicing and reduce costs but may be costing some humans their jobs, according to analysts with Standard & Poor’s Global Ratings team. However, there is no cause for alarm because human power remains vital to the mortgage process. The day AI completely takes over mortgage servicing is still very far off, analysts said ...

The GSEs posted a combined net profit of $6.96 billion for the second quarter, with Fannie accounting for the lion’s share having earned $4.46 billion. The combined number is down slightly from the $7.19 billion recorded for the first quarter. Fannie Mae’s chief financial officer, Dave Benson, attributed the 4.6 percent quarterly increase partly to higher credit-related income. [Includes one data chart.]

The White House, according to industry insiders, has formed a small search team to help pick a successor to Federal Housing Finance Agency Director Mel Watt, whose tenure at the agency is imperiled because of recent sexual harassment allegations levied against him by an employee.Watt’s five-year term is scheduled to end in early January 2019, but it’s possible he might be forced from the position much sooner or decide to step down on his own. The 72-year-old regulator – a former Democratic Congressman from North Carolina – has declined to discuss the matter, but issued a statement through the FHFA’s public relations department saying he’s “confident that the investigation currently in progress will ...

Fannie Mae’s CEO Timothy Mayopoulos is leaving his post by the end of this year after being with the GSE since 2009. Fannie announced his departure last week along with a new leadership structure. Mayopoulos became CEO in 2012 after being promoted from chief administrative officer and general counsel. He will remain on board until the end of 2018 and work with the board of directors to make sure the transition is seamless. During his tenure, Fannie has been profitable each year. “For Fannie Mae, it has been a decade of reform and fundamental change.

In a new semi-annual letter issued to shareholders this week, Fairholme Capital Management blamed the weak first-half performance of the Fairholme Fund on its investment in Fannie Mae and Freddie Mac preferred shares, while telling investors the GSEs’ businesses are “stronger than ever.”The Fairholme Fund decreased in value by 8.49 percent in the first half of 2018, while the S&P gained 2.65 percent, according to the shareholder letter. The investment in Fannie/Freddie accounts for 16.6 percent of the Fairholme Fund’s net assets. Headed by investment banking veteran Bruce Berkowitz, Fairholme is betting heavily on a recent promise made by the Trump administration to end the almost 10-year-old conservatorships with the hope the two will reemerge as shareholder-owned companies.

Fannie Mae and Freddie Mac have the Treasury Department’s support when it comes to appraisal waivers, according to a newly published report this week from the Treasury on nonbank financials, fintech and innovation. A portion of the report focused on updating activity-specific regulations under the realm of lending and servicing. Treasury explained that it supports the GSEs’ efforts to implement standardized appraisal reporting, their adoption of proprietary electronic portals to submit appraisal forms and the GSEs’ limited adoption of appraisal waivers. The report acknowledged concerns from the appraisal industry but touted the benefits of using the waivers. “While Treasury acknowledges that

The Federal Housing Finance Agency Office of Inspector General said the GSE boards’ undelegated authority has changed significantly over the past five years. Some items like seller/servicer master agreements no longer need FHFA approval. In a white paper published last week, the IG examined the Federal Housing Finance Agency’s letters of instruction (LOI) to the boards of Fannie Mae and Freddie Mac. The letters were initiated at the start of the conservatorship in 2008, revised in 2012 and updated again in December 2017. They are sent to the GSE boards to define and...

The Federal Housing Finance Agency decided to call off plans to announce a decision regarding alternative credit scores. Some credit-score providers are disappointed. The Fannie Mae and Freddie Mac regulator spent years discussing the topic and months reviewing comments on credit-scoring options after issuing a request for input last year. But it abruptly called off going any further and said it will now focus on implementing credit-score provisions in the recently enacted Dodd-Frank reform legislation. Under the Economic Growth, Regulatory Relief and Consumer Protection Act, which passed in May, the FHFA is required to issue new rules that set standards and approval criteria for how the GSEs validate their credit-score models.

A senior executive at Fannie Mae is involved in a conflict-of-interest administrative review pertaining to alternative credit scores, according to a Federal Housing Finance Agency Office of Inspector General management alert. The 15-page alert, published on July 26, is heavily redacted. It noted that an executive did not disclose “critical information” about potential conflicts of interest. The IG said the person failed to make a timely and complete disclosure about a potential conflict of interest and asked the FHFA to take appropriate disciplinary action. “FHFA’s decision whether to accept an alternative credit scoring model for the enterprises is a high-stakes decision, with long-term impact,” said the OIG.