Skip to content
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Cart
  • Inside Mortgage Finance
  • MBS & ABS
  • The GSEs
  • The CFPB
  • Mortgage Trends
  • FHA/VA Lending
  • Nonconforming Markets
  • Data
    • Subscribe to Data
Home » News » Bureau Publishes Thousands of Consumer Complaint Narratives
Looking to read the full article? Register for free access to IMFnews content today!

Bureau Publishes Thousands of Consumer Complaint Narratives

June 29, 2015
The CFPB, much to the lending industry’s consternation, last week “went live” with the online publishing of more than 7,700 consumer complaint narratives addressing mortgages, bank accounts, credit cards, debt collection and other issues. Under its new final policy statement, the bureau is extending its existing practice of disclosing data on consumer complaints “to include narratives for which opt-in consumer consent is obtained and a robust personal information scrubbing standard and methodology has been applied.” The purposes of the database include providing consumers with timely and understandable information about financial products and services, and improving the functioning, transparency and efficiency of markets for such products and services. The CFPB said that adding additional information to the database, and hearing narratives ...
News Inside the CFPB Complaints Supervision & Examination
Purchase this article for $55.00
Subscribe To The Newsletter

Latest Imf News

  • Subservicing Volume Down at Rocket, Cenlar in 2Q

  • Freddie Mac’s Mortgage Investment Portfolio Declines in August

  • MBS Investors Adjusting to New Score Disclosures From GSEs

  • loanDepot Selling Scratch-and-Dent Loans in Non-Agency MBS

More Imf News

Featured Data

  • Ginnie MBS Issuance Down in August as Refi Slide Continues

  • Banks Resume Adding to Mortgage Holdings in Second Quarter

  • Banks Continue to Add to Their ABS Portfolios

  • Jumbo Share of Originations Highest Since 2022

More Featured Data

Featured Reports

  • Mortgage Servicing Rights Report: 2Q26 (PDF)

  • Agency Seller-Issuer Profile: 2Q26 (PDF)

  • Mortgage Profitability Report 2Q26 (PDF)

  • IMF HMDA Dashboard: 2025

More Latest Reports

Featured Poll

As homeowner equity continues to build, more and more lenders are launching home equity lending products. Are you thinking of joining this market?

View Results
  • About
    • About Inside Mortgage Finance
    • Contact Us
    • Advertising
    • Privacy Policy/Terms
    • Article Reprints/Web Postings
    • Copyright FAQ
  • Customer Center
    • Subscribe
    • Request a Sample
    • Account Inquiries
    • Change of Address
    • Change of Delivery Method
    • Data Licensing
    • Password Reminder
    • Group Subscriptions
    • Refunds
    • Renew Your Subscription
    • E-mail Newsletters
  • Mortgage Data
    • Origination
    • Servicing and Portfolios
    • Mortgage Insurance
    • Securitization
    • Agency MBS Activity
    • Non-Agency MBS Activity
    • MBS Investor Activity
    • ABS Activity
    • Commercial MBS Activity
    • Funding Activity
    • Earnings and Financials
    • Regulatory Data
    • Mortgage Rates and Terms
    • Subscribe to Data
    • Lender Profiles
    • HMDA Dashboard
    • Contacts Directory
    • Custom Data
    • Data Licensing
  • Reports
    • Data Reports
    • Industry Studies
    • Regulatory Reports
    • Statistical Annual
    • Free Reports

© Copyright 2026 Inside Mortgage Finance Publications
Design, CMS, Hosting & Web Development :: ePublishing