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Volume 21 - Number 10

May 19, 2017

Digitalizing the Back Office is the Next ‘Big Thing’

Plenty of attention continues to be paid to online mortgage shopping and to getting the e-mortgage off the ground in hopes of revolutionizing the entire home loan origination experience for the consumer. But if the potential of digitalization and related technologies is to be fully realized, the back office needs to be addressed, and soon; otherwise lenders run the risk of creating massive backlogs because of the resultant choke points. On the first point, Nate Longfellow ...

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How many new retail loan officers (net) is your shop looking to hire in the first quarter of 2018?

1 to 10. We’re being careful.
11 to 30. We’re feeling slightly bullish.
31 or more. We’re in expansion mode.
None. We’re staying right where we are, for now.
We’re cutting back.

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