Servicers find new opportunities to leverage AI in the call center in a play to reach more younger borrowers.

AI and self-service options are increasingly being used to help servicers communicate with younger homeowners.

Mortgage executives recommend frequent communication and annual in-person meetings to help staff overcome burnout challenges.

ICE’s lender clients are interested in using AI for document automation and customer engagement.

A strong pipeline should help keep momentum going for commercial MBS issuance in the fourth quarter. But long-term challenges remain due to the government shutdown.

Increased home purchase contract cancellations and declining pull-through rates are driving up costs for mortgage lenders.

A pause in the National Flood Insurance Program due to the government shutdown has created opportunities for private flood insurance companies to increase their business.

Gain-on-sale margins and a strong recapture rate helped boost Guild earnings in the third quarter. 

Carrington has acquired Reliance First Capital from Tiptree in a move to bolster its retail lending channel.

Robinhood is teaming with Sage Home Loans to offer a new mortgage product to its Robinhood Gold subscribers.