New report from ICE said that 4.1 million mortgage holders could save at least 75 basis points by refinancing.

Servicers find new opportunities to leverage AI in the call center in a play to reach more younger borrowers.

AI and self-service options are increasingly being used to help servicers communicate with younger homeowners.

Mortgage executives recommend frequent communication and annual in-person meetings to help staff overcome burnout challenges.

ICE’s lender clients are interested in using AI for document automation and customer engagement.

A strong pipeline should help keep momentum going for commercial MBS issuance in the fourth quarter. But long-term challenges remain due to the government shutdown.

Increased home purchase contract cancellations and declining pull-through rates are driving up costs for mortgage lenders.

A pause in the National Flood Insurance Program due to the government shutdown has created opportunities for private flood insurance companies to increase their business.

Gain-on-sale margins and a strong recapture rate helped boost Guild earnings in the third quarter. 

Carrington has acquired Reliance First Capital from Tiptree in a move to bolster its retail lending channel.