The retail channel improved its market share by 1.3 percentage points to 58.0%...

Agency mortgage sales plummeted across all channels in the fourth quarter as Fannie Mae expanded its market share. Rocket, PennyMac and UWM dominated retail, correspondent and wholesale, respectively. (Includes two data charts.)

However, the number of borrowers unhappy with the loan-modification process jumped 12.7%...

Mortgage-related gripes filed with the CFPB declined in the fourth quarter, but complaints regarding loan modifications were up double digits. (Includes two data charts.)

At June 30, Bay Equity had roughly $3.1 billion of agency servicing on its books...

In mid-October, the CFPB registered its one millionth credit reporting-related grievance since the inception of its consumer complaint database in 2011.

Consumer complaints filed with the CFPB are up 79% since the start of the pandemic, a new analysis by Inside the CFPB shows. (Includes two data charts.)

Georgia residents submitted 825.2 complaints per million people against financial service providers in the second quarter of 2021. (Includes data chart.)

Consumer complaints filed with the bureau in the first quarter declined on a sequential basis but was up from same period last year.

In the most recent 12-month period, Florida residents submitted 2,716 complaints per million people against financial service providers. (Includes data chart.)