Consumer complaints about their student loan debt obligations rose slightly at the six-month mark, up 4.8 percent versus the previous year, according to a new analysis by Inside the CFPB. Month over month, gripes were down 4.0 percent. There was a good bit of variation in the numbers, company to company, during both time periods. But there was also a good bit of consistency within individual companies, with six of the top 10 rising or falling according to both metrics. For instance, top-ranked Navient saw consumer criticisms fall 6.8 percent quarter over quarter and 14.8 percent at the mid-year point compared with last year. Meanwhile, at second-ranked Genesis Lending, consumer complaints spiked 29.9 percent QOQ and skyrocketed more than 1,000 ...
It doesn’t happen often in the agency MBS market, but Ginnie Mae last month took the yellow jersey away from Fannie Mae. Ginnie issued a record $45.54 billion of single-family MBS in July, the agency’s biggest monthly output ever. That was a 12.6 percent increase from June, and nudged past Ginnie’s previous biggest month, July 2009, when its issuers pumped out $44.84 billion of single-family MBS. And it beat Fannie’s $44.14 billion of ... [Includes two data charts]
Servicing employment has been under pressure the past few years as loan processors such as Ocwen Financial, Nationstar Mortgage and others move to offshore as many back office workers as possible.
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