The servicing rules implemented by the Consumer Financial Protection Bureau at the beginning of this year appear to have resulted in improvements to customer service along with increased costs for servicers, according to industry analysts. “Most servicers have adapted their operations to make the customer experience a key focus of their servicing operations,” according to analysts at Standard & Poor’s. When reviewing servicers, S&P said...

Company Chief Executive Michael Lau noted that Pingora is taking in roughly $2.5 billion a month through “flow” arrangements.

Some stakeholders said they called the firm’s investor relations department about the latest probe and were told the firm would be saying more about the matter when it reports first quarter earnings.

However, a new research report from Sterne Agee notes: “We see the DFS as the primary log jam on the servicing transfer front.”

The FHFA shortly will begin to collect additional, more specific and personal information on borrowers and loans as part of the National Mortgage Database project the agency launched with the Consumer Financial Protection Bureau.

Mortgage-banking income at nine major banks declined by 27.7 percent in the first quarter of 2014 compared with the previous quarter, according to an analysis by Inside Mortgage Trends.

ICYMI: Late last week, the Consumer Financial Protection Bureau released its guide to completing its integrated disclosure forms under the Real Estate Settlement Procedures Act and the Truth in Lending Act.

Ocwen's Bill Erbey sees the positive in recent scrutiny of nonbank servicers.

The FHA's mortgage insurance premiums could be set to decline at the end of FY 2015.

Two of the top officers have left Mortgage Resolution Partners, the company that rattled Wall Street by trying to convince hard-pressed local governments to use eminent domain to seize underwater mortgages. The latest to depart is John Vlahoplus, who held the title of chief strategy officer. Vlahoplus, who could not be reached for comment, has taken a position with Credit Suisse. The other, more crippling departure is that of Graham Williams, CEO of the San Francisco-based private equity firm. He told Inside MBS & ABS that he officially cut ties with the company at the end of March. Steven Gluckstern, who serves as chairman of MRP, took on the title of acting CEO. At press time, he could not be reached for comment. Under the MRP scheme, local governments would offer...