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Home » Topics » Inside Mortgage Finance » Servicing

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JD Power: Consumers None Too Happy with Mortgage Servicers These Days

August 1, 2017
Sherry Muolo
The noted research firm found that mortgage customers feel as if their servicers are more focused on profit than giving top-notch customer support...
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CFPB to Propose Substantive Changes to Servicing Rule

July 31, 2017
The CFPB plans to make some significant, but unspecified, changes to its mortgage servicing rule sometime this fall, in response to concerns raised by the industry, the bureau revealed in a blog posting about its latest semiannual rulemaking agenda, released earlier this month. The document is current as of April 1, 2017, and does not reflect the bureau’s issuance of its arbitration final rule, its assessments of its mortgage servicing rule under the Real Estate Settlement Procedures Act and its ability-to-repay rule, nor its proposed temporary increase in the institutional and transactional thresholds for home equity lines of credit. The agency said it is “considering concerns raised by industry participants regarding a few substantive aspects of the mortgage servicing rule ...
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CMC Calls for Bureau to Provide More Servicing Clarifications

July 31, 2017
As the CFPB prepares to do the Dodd-Frank Act required assessment of its 2013 mortgage servicing rule under the Real Estate Settlement Procedures Act, one industry trade group has urged the bureau to provide servicers with more regulatory guidance and clarifications of the current rule. The Consumer Mortgage Coalition said in a letter to the regulator that it has appreciated the opportunity to work with the bureau as it developed the final servicing requirements. “However, as the CFPB is aware, the final regulatory requirements are very prescriptive, yet unclear, and sometimes conflict with other statutory or regulatory requirements,” said the CMC. “In some areas of the regulation, the CFPB misunderstood the reason for the problems it was trying to solve ...
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Reform to CFPB Mortgage Rules Needed to Attract Capital: PIMCO

July 31, 2017
If lawmakers and regulators are interested in bringing capital back to the private mortgage market and facilitating borrower access to credit in a responsible manner, they must make much-needed reforms to a handful of key mortgage rules promulgated by the CFPB, according to bond giant Pacific Investment Management Co. One recommended revision is eliminating the expansion of assignee liability for investors under the CFPB’s ability-to-repay rule. “Currently under the Dodd-Frank Act, mortgage investors are liable for mistakes made by lenders in the mortgage origination process for certain mortgage loans that are not deemed qualified mortgages,” said PIMCO. “Since investors have no role or discretion in the mortgage origination process, we believe this is not only nonsensical, but also has the ...
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House Dem Report Documents, Celebrates CFPB Achievements

July 31, 2017
Rep. Maxine Waters, D-CA, and other Democrat members of the House Financial Services Committee recently released a detailed report in defense of the CFPB and its accomplishments in protecting consumers in the wake of the mortgage market collapse and the financial crisis that led to the Great Recession. “The consumer bureau has worked tirelessly to comply with its statutory mandate to ensure consumers are treated fairly, and that financial institutions are held accountable for predatory and other unscrupulous conduct,” the report said. According to the minority report, the CFPB has produced strong results, such as returning almost $12 billion to 29 million harmed consumers; implementing rules ensuring consumers have access to a fair and competitive marketplace; and requiring clear disclosures ...
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Spike in Mortgage Servicing Complaints Belies Mixed Results

July 31, 2017
As previously reported, the only area of mortgage-related consumer complaints that saw an increase in the second quarter was servicing, which saw a jump of 17.5 percent. But a deeper dive into the data shows a more complex and nuanced performance by the industry during that period of time, one perhaps dominated by extremes. As the chart on the following page illustrates, a handful of companies saw triple digit increases from the first quarter to the second, with Bayview Loan Servicing leading the way with a 152.6 percent surge. There was also a second tier of big increases in the upper double digits, led by TD Bank, which registered a leap of 90.9 percent...
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A Blowout Earnings Quarter for New Residential; REIT Continues to Buy Servicing Rights

July 31, 2017
Paul Muolo
New Residential has purchased several servicing portfolios over the past year, acquiring rights from CitiMortgage, Walter/Ditech and United Shore, among others.
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Servicing Transfers Jump 22 Percent in 2Q17 as Major Players Unload Receivables

July 31, 2017
John Bancroft
Movement Mortgage was the largest seller of MSRs through co-issuance deals…
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Short Takes: Ginnie Loses Another One / CEO Background / From Mortgage Owner to ‘Life Coach’ / Kudos to Freedom and Fairway / A New Regional Hire for Stearns

July 31, 2017
Paul Muolo
Among the top 20 lenders in 2Q17, Fairway Independent Mortgage had the highest growth rate at 64.2 percent.
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GSE Roundup

July 28, 2017
Fannie Prices $1.4B CAS Deal. In the GSE’s fifth credit risk-sharing transaction of the year under its popular Connecticut Avenue Securities program, Fannie Mae announced a $1.351 billion offering last week. The CAS program, launched in 2013, has been steadily growing, according to Laurel Davis, Fannie’s vice president of credit risk transfers. She noted that buyers are attracted to the program’s liquidity and transparency. This latest reference pool includes more than 174,000 single-family mortgage loans with an outstanding principal balance of about $43.8 billion.Original loan-to-value ratios are between 60 and 80 percent with the loans having been acquired between...
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