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Consumer Mortgage Complaints Plunge Broadly by Double Digits

January 22, 2018
Consumer complaints to the CFPB about mortgage-related issues are on the verge of a free-fall, with volumes dropping by double digits, quarterly and annually, in every category tracked, according to a new analysis and ranking by Inside the CFPB. For starters, total gripes fell 15.9 percent from the third quarter of 2017 to the fourth quarter, and by 27.8 percent year over year. Digging into specific kinds of complaints, criticisms about loan modifications mirrored those trend lines, dropping 15.3 percent from 3Q17 to 4Q17, and by 29.2 percent on an annual basis. When it came to mortgage servicing, consumer kvetching was on a parallel track, down 13.0 percent and 26.4 percent, quarter over quarter and year over year, respectively. In ...
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What We're Hearing: GSE Reform is Dead, Here’s Why / Okay, Maybe a 20 Percent Chance of Passage / What’s Riskier? GSE Stock or Bitcoin? / Nonbank CEO Ready to Depart / Brett Hively Resurfaces / FHA and the Government Shutdown

January 19, 2018
Paul Muolo
The White House may be committed to GSE reform, but Republicans are not...
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Most Large Banks Report a Production Decline for 4Q17

January 19, 2018
Paul Muolo
The lone bank bucking the trend was U.S. Bank, Minneapolis, which funded $12.5 billion, a 3.3 percent improvement from the prior period.
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Servicing Transfers Ended a Boom Year In 2017 With Cooling in Fourth Quarter

January 19, 2018
Despite a slowdown during its final lap, 2017 was a strong year for sales of agency mortgage servicing rights, according to a new analysis of mortgage-backed securities data by Inside Mortgage Trends.The market saw some $538.49 billion of agency servicing rights change hands last year, a 22.0 percent increase from 2016. Most of the MSR transfers were bulk transactions, which totaled $406.78 billion, a huge 51.1 percent jump from the previous year. Bulk deals ... [Includes three data charts]
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Situs Ready to Buy MSR Broker MountainView

January 19, 2018
Financial services provider Situs is two weeks away from closing on its purchase of MountainView Financial Solutions, Denver, one of the most active brokers of mortgage servicing rights in the nation. Once the transaction is completed, it will mark the second significant residential-related purchase of the past seven months for the New York-based Situs, which bills itself as a “global provider of business solutions for real estate and financial service firms.” Back in May ...
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The Trend is Clear: Nonbanks Poised to Have a 50 Percent Agency MSR Share

January 18, 2018
John Bancroft
The nonbank share of agency servicing grew by 4.7 percentage points during 2017.
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CFPB Chief Wants to Make Sure Consumers are Protected and Companies Aren’t Misteated

January 18, 2018
Thomas Ressler
The first RFI from the CFPB will be on Civil Investigative Demands, which are issued during an enforcement investigation.
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Nonbanks Expanded Footprint in Agency Mortgage Servicing Market During Fourth Quarter of 2017

January 18, 2018
Nonbanks will likely account for over half of outstanding agency single-family servicing by the end of 2018 if market trends continue as they have in recent years.
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Fed Ends Servicing-Related Enforcement Actions Against 10 Banks, Levies $35.1 Million in Fines Against Five Servicers

January 18, 2018
The Federal Reserve Board last week wrapped up enforcement actions against 10 banks and im-posed fines against five of them after “sustainable improvements” in their servicing operations.
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Short Takes: House GSE Bill Due by Mid-March? / Providing Technical Assistance: the Staff of the FHFA / Time for a Pay Raise for Layton and Mayopoulos? / Hiring Underwriters from Wells Fargo / CFPB’s Mulvaney to Yellen: I Don’t Need Your Money (Right Now)

January 18, 2018
Paul Muolo and Thomas Ressler
If a GSE reform bill does not get signed into law this year, how much longer will the CEOs of Fannie Mae and Freddie Mac stick around?
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