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Customer Satisfaction Key in CFPB World

May 16, 2014
The presence of the Consumer Financial Protection Bureau is causing a seismic shift in the way mortgage lenders relate to their customers, with customer dissatisfaction a high-profile barometer that can quickly capture the bureau’s attention and focus it with an uncomfortable intensity in an unwanted direction. “For the first time in our industry’s history, the safety and soundness of the financial institution is just one part, albeit an important one, of what the government hopes to ...
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LoanDepot Enters the Beleaguered Broker Channel

May 16, 2014
Even though the wholesale/broker channel is a shadow of its former self in terms of market share, that isn’t stopping LoanDepot of Irvine, CA, from sticking its toe in the water. In fact, the company acknowledged the problems the sector faces when it announced to the world two weeks ago that it was entering the space. “There is no segment in the mortgage industry facing greater challenges today than mortgage brokers,” said Jeff Walsh, president of LDWholesale, the unit LoanDepot ...
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Occupancy Fraud a Concern for Lenders and CFPB

May 16, 2014
The increased incidence of occupancy fraud by borrowers in 2013 poses risks for lenders, but the industry also needs to be aware that the Consumer Financial Protection Bureau is on the lookout for lenders that facilitate occupancy fraud as a way to avoid the CFPB’s ability-to-repay rule. Occupancy fraud risk increased by 24 percent in 2013, according to Interthinx, a firm that provides fraud prevention services. “In previous years, when refinances dominated the market, we saw higher ...
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eMortgages Could Save Industry $1 Billion a Year

May 16, 2014
If the mortgage industry can ever get around to actually adopting eMortgages from stem to stern, it could save $1 billion annually, according to an “Advancing eMortgages” team at Fannie Mae, a squad given the mission of improving the mortgage process, including getting more elements of it done online. “In addition to improving the customer experience, the team estimates that an electronic mortgage process could shave 30 days off of the average 52 days it takes…
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CFPB Concerned About Retirees With Mortgages

May 16, 2014
More elderly consumers are carrying mortgage debt into retirement, posing greater risk to their financial security, according to a new report from the Consumer Financial Protection Bureau. For an estimated 4.4 million retirees with mortgage debt, making mortgage payments on top of other monthly expenses can be a hardship, the CFPB observed. Consequently, they accrue less home equity than their peers did a decade ago. Less home equity means less accumulated net wealth for ...
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Correspondents Good Source for Purchase Loans

May 16, 2014
Correspondent mortgage originators accounted for a little over a third of the single-family mortgages securitized by Fannie Mae, Freddie Mac and Ginnie Mae during the first quarter of 2014, but they are an unusually rich source of the industry’s most prized commodity, according to a new analysis by Inside Mortgage Trends. Some 68.7 percent of correspondent-originated loans were purchase-money mortgages, the highest such ratio for ... [Includes one data chart]
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Profit Picture for MI Industry Brightens, but Policies Written Adjust to Declining Originations

May 15, 2014
John Bancroft
All seven active mortgage insurance companies reported a total of $31.34 billion of new primary insurance written during the first quarter, according to calculations from Inside Mortgage Finance.
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HAWK Program to Increase FHA Business May Have Broken Wings

May 15, 2014
George Brooks
Recently, House appropriators approved the FY 2015 budget for HUD but without an allocation for the HAWK pilot program. Still, FHA is hopeful...
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Five Oaks Launches Correspondent Effort to Buy Non-QM Investor Loans

May 15, 2014
Paul Muolo
Five Oaks will allow for cash-out refis for loans with balances of up to $1 million. The maximum allowable loan-to-value ratio is 65 percent, but the company may eventually go to 70 percent.
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The Bloom Off the Rose for Nonbank Megaservicers? Walter Called a “Sell”

May 15, 2014
Paul Muolo
In trading, Walter was down almost 5 percent on the day. The stock fell to just under $28. Its 52-week low is $24, its high $45.12.
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