Skip to content
Sign In
Create Account
Sign Out
My Account
Cart
Inside Mortgage Finance
MBS & ABS
The GSEs
The CFPB
Mortgage Trends
FHA/VA Lending
Nonconforming Markets
Data
Subscribe to Data
Home
» Servicers Improve Borrower Outreach, Eyeing ROI
Looking to read the full article? Register for free access to IMFnews content today!
Servicers Improve Borrower Outreach, Eyeing ROI
November 27, 2024
Brandon Ivey
Investments in customer service can help both borrowers and servicers, according to industry participants. Servicers are using AI and other tech to help borrowers and potentially generate recapture business.
News
Inside Mortgage Trends
Servicing
Technology
Purchase this article for $55.00
Subscribe To The Newsletter
Latest Imf News
Agency Purchase-Mortgage Business Holds Steady in Early 2026
Locks for Purchase Mortgages Increase in March
Investors Showing Strong Demand for Home Equity Loan Securitizations
GSE Policies on Cryptocurrency Unchanged
More Imf News
Featured Data
ARM Production Bounces Back in Fourth Quarter
Home Equity Loan Originations Decline in Fourth Quarter
GSE Seller Buybacks and Unresolved Claims Decline
Profits Sag at FHLBanks in Fourth Quarter
More Featured Data
Featured Reports
Mortgage Profitability Report 4Q25 (PDF)
Agency Channel Analysis: 4Q25 (PDF)
IMF Mortgage Directory: Full interactive database
IMF HMDA Dashboard: 2024
More Latest Reports
Featured Poll
As homeowner equity continues to build, more and more lenders are launching home equity lending products. Are you thinking of joining this market?
No, it’s out of our wheelhouse.
We’re already in on the action!
Yes, it’s a great opportunity.
View Results