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Home » CFPB Pushed Examiners into the Field Before They Were Ready
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CFPB Pushed Examiners into the Field Before They Were Ready

October 9, 2017
A new report from the CFPB Office of Inspector General suggests the consumer bureau may have been in too much of a hurry to get more examiners into the field, compromising the quality of their training and their effectiveness. The CFPB’s Supervision Learning and Development (SL&D) unit has taken steps to enhance the Examiner Commissioning Program (ECP) since its implementation in October 2014, according to the report. However, there apparently were some pretty big holes left. For starters, the OIG found some examiners appeared to be pursuing parts of the examiner program before they were fully prepared, which limited their likelihood of success and affected employee morale. “Further, when examiners require multiple attempts to pass ECP components, they are not ...
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