Skip to content
  • Sign In
  • Create Account
  • Sign Out
  • My Account
Cart
  • Inside Mortgage Finance
  • MBS & ABS
  • The GSEs
  • The CFPB
  • Mortgage Trends
  • FHA/VA Lending
  • Nonconforming Markets
  • Data
    • Subscribe to Data
Home » Most Mortgage Complaints Plunge, But Gripes About Servicing Jump
Looking to read the full article? Register for free access to IMFnews content today!

Most Mortgage Complaints Plunge, But Gripes About Servicing Jump

July 17, 2017
Based on plunging consumer gripes sent to the CFPB, the mortgage market looks like it’s in great shape – with one glaring exception: mortgage servicing. According to a new analysis by Inside the CFPB of second quarter data from the bureau’s consumer complaint database, mortgage servicing saw a 17.5 percent jump in borrower grousing during the second quarter, but a milder 1.4 percent uptick from the first half of 2016. That latter level would be barely perceptible were it not in such stark contrast to the double-digit drop-offs seen in all other mortgage-related areas tracked by this publication. For instance, kvetching about loan modifications plummeted 81.5 percent from the first quarter of this year to the second, and [With exclusive data charts]...
News Inside Mortgage Finance Inside the CFPB Originations Servicing Complaints
Purchase this article for $350.00
Subscribe To The Newsletter

Latest Imf News

  • MBA Seeks Credit Score Threshold for Tri-Merge at GSEs

  • REITs Add to Agency MBS Holdings in Third Quarter

  • Fannie Looks to Have Walked Back Net Worth Proposal

  • Mutual of Omaha to Issue Securitization With Proprietary Reverse Mortgages

More Imf News

Featured Data

  • Non-Agency Jumbo Originations Slow in Third Quarter

  • Jumbo Servicing Volume Slightly Down in Third Quarter

  • Refis Lift Agency MBS to Three-Year High in November

  • Broker Channel Regains Some Share in Third Quarter

More Featured Data

Featured Reports

  • Lender Profiles 2Q25: Top 25 (PDF)

  • GSE Repurchase Activity: Cumulative to Second Quarter 2025 (PDF Format)

  • Mortgage Profitability Report 2Q25 (PDF)

  • IMF HMDA Dashboard: 2024

More Latest Reports

Featured Poll

As homeowner equity continues to build, more and more lenders are launching home equity lending products. Are you thinking of joining this market?

View Results
  • About
    • About Inside Mortgage Finance
    • Contact Us
    • Advertising
    • Privacy Policy/Terms
    • Article Reprints/Web Postings
    • Copyright FAQ
  • Customer Center
    • Subscribe
    • Request a Sample
    • Account Inquiries
    • Change of Address
    • Change of Delivery Method
    • Data Licensing
    • Password Reminder
    • Group Subscriptions
    • Refunds
    • Renew Your Subscription
    • E-mail Newsletters
  • Mortgage Data
    • Origination
    • Servicing and Portfolios
    • Mortgage Insurance
    • Securitization
    • Agency MBS Activity
    • Non-Agency MBS Activity
    • MBS Investor Activity
    • ABS Activity
    • Commercial MBS Activity
    • Funding Activity
    • Earnings and Financials
    • Regulatory Data
    • Mortgage Rates and Terms
    • Subscribe to Data
    • Lender Profiles
    • HMDA Dashboard
    • Contacts Directory
    • Custom Data
    • Data Licensing
  • Reports
    • Data Reports
    • Industry Studies
    • Regulatory Reports
    • Statistical Annual
    • Free Reports

© Copyright 2025 Inside Mortgage Finance Publications
Design, CMS, Hosting & Web Development :: ePublishing