Mortgage customer satisfaction has improved this year compared to the previous year as lenders adopted new digital technology and improved efficiency, according to the J.D. Power 2015 U.S. Primary Mortgage Origination Satisfaction Survey. Overall customer satisfaction with the mortgage process averaged 793 in 2015, up 7 points from 2014. Customers expressed a high degree of satisfaction – a 22-point gain from the previous year – with the speed of the loan process ...