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Volume 18 - Number 10

May 16, 2014

Customer Satisfaction Key in CFPB World

The presence of the Consumer Financial Protection Bureau is causing a seismic shift in the way mortgage lenders relate to their customers, with customer dissatisfaction a high-profile barometer that can quickly capture the bureauís attention and focus it with an uncomfortable intensity in an unwanted direction. ďFor the first time in our industryís history, the safety and soundness of the financial institution is just one part, albeit an important one, of what the government hopes to ...

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The year is almost 75% done. How is mortgage origination volume at your shop?

We will fund about the same as we did in 2016.
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We will fund more than last year – by a lot.
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We will fund less than last year – by a lot.

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