Monitoring calls between employees and borrowers can provide insight on customer satisfaction and help servicers meet compliance requirements, according to S&P Global Ratings.
The share of office properties in new commercial MBS is increasing and the use of upfront debt service reserves is fluctuating as issuers address the poor performance of outstanding deals.
The CFPB’s proposal to replace the 43% DTI ratio limit for determining QMs with a price-based approach has received support from industry participants.
Fewer borrowers are staying with their previous lender/servicers post mortgage refinancing. Quicken Loans stands out with an exceptionally high retention rate.