Loan officers employed with the megabank since May 2016 claim the depository unlawfully required significant off-the-clock work and failed to properly calculate overtime.
As more borrowers look to modify their debt when pandemic-related moratoriums end, the CFPB is likely to increase scrutiny of companies offering such relief, an industry attorney said.
A Washington state court found that student loan servicer Navient deceived borrowers, parents and others who put their credit on the line about how its co-signer release program works.