The numbers suggest that after seven quarters of complaints being received by the CFPB, mortgage lenders are getting a better handle on complaint resolution.
Accenture is making major inroads in the residential finance space with its purchase of Mortgage Cadence. Meanwhile, Fannie says market could move toward ARMs.
Consumer complaints filed with the CFPB dropped 8.2 percent overall from the first quarter of 2013 to the second, according to an Inside the CFPB analysis of the bureaus complaint database. Eight of the top 10-ranked financial institutions that had complaints lodged against them saw a drop in complaints during the second quarter, including Ocwen, down 21.8 percent; PNC Bank, off 20.7 percent; and Capital One, down 21.3 percent. The two gainers in the top 10 were Equifax, which saw a gain of 9.4 percent, and Experian, which had...
Republican members of the House Financial Services Subcommittee on Financial Institutions and Consumer Credit closely questioned Consumer Financial Protection Bureau Acting Deputy Director Steven Antonakes last week over the degree to which the CFPB is collecting personally identifiable information from consumers. Many of the GOP subcommittee members were quick to invoke recent scandals involving the IRS targeting of conservative groups and National Security Agency leaker Edward Snowden as further evidence of the need to...
Sen. Mike Crapo, R-ID, the ranking member of the Senate Banking, Housing and Urban Affairs Committee, has called upon the Government Accountability Office to perform a detailed examination of the CFPBs big data collection efforts on consumer spending habits. The size and scope of this data collection warrant proper government oversight to both guard consumers privacy and ensure that the CFPB is acting within its existing authority, Crapo said in his letter to the GAO requesting the study. The senator also noted that the law that...