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Home » Topics » Inside Mortgage Finance » Servicing

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What’s Going On? Consumers Are Complaining a Lot Less About Mortgages

October 28, 2014
Thomas Ressler
Total mortgage complaints have been trending downward since they peaked at 15,239 in the first quarter of 2013.
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Quick Turn-Time on Latest Jumbo MBS from Two Harbors

October 28, 2014
Brandon Ivey
DBRS said one of the strengths of the new jumbo deal is its traditional lifetime representations and warranties.
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Short Takes: Lower Rates Affecting M&A? / Gain-on-Sale Not So Bad / FHA May Penalize Lenders on Re-certifications / JPM and Non-QMs? / Nonbanks Love Ginnie, but is the Feeling Mutual?

October 28, 2014
Paul Muolo and George Brooks
Is the investment banking arm of JPMorgan Chase sniffing around the non-QM space? It sounds crazy, we know...
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Fannie Shareholders (Pre-Conservatorship) will Reap $170 Million from Settlement

October 27, 2014
Charles Wisniowski
The investor-plaintiffs claim that Fannie and two of the company’s former executives made false and misleading statements about the mortgage giant’s internal controls and its exposure to subprime.
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Plenty of Investors are Eyeing Non-Agency Space, Even PIMCO

October 27, 2014
Paul Muolo
For a bond investor such as PIMCO, the attraction should not come as a total surprise.
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Despite ‘Open Letter’ on Loan Mod Snafu, Ocwen’s Share Price Hits New Low

October 27, 2014
Brandon Ivey
Ocwen's open letter to borrowers likely will not assuage shareholders who have lost a ton of money on the firm.
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Short Takes: Try Convincing Commercial Banks About Buyback Relief / Fannie Not So Bullish / Simpler Comp Plans for LOs? / Wells Pays HECM Fine / New Correspondent Chief for Nationstar

October 27, 2014
Paul Muolo
Industry consultant Joe Garrett notes that one of his clients (back in 2003) had 52 loan officers and “about 52 comp plans”…
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Student Loan Complaints Mostly Down in Third Quarter, Up YOY

October 27, 2014
After rising for two consecutive quarters, borrower complaints to the CFPB about their private student loans have dropped for the last two reporting periods, according to a new analysis and ranking by Inside the CFPB. Following up on the second quarter drop of 16.3 percent, borrower gripes fell 14.5 percent in the third quarter, the latest data from the bureau’s consumer complaint database show. Among the top 10 companies ranked by borrower grumblings, a wide variety of results could be clearly seen. Six of the top 10 saw double-digit declines during the third quarter, but two others saw increases of that magnitude, most notably Nelnet, up 33.3 percent from the second quarter. The biggest drop among the top 10 was ...
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Up to 490,000 Homeowners May be Hurt by Flawed Servicing Records

October 27, 2014
A recent study by Nationwide Title Clearing, Inc., a research and document-processing vendor for the residential mortgage industry, found that nearly half a million homeowners could be negatively affected by inaccurate servicing records. NTC found that out of 2,285,665 servicing database records that were verified against the collateral file, 24,490 loans (1.07 percent) had significant discrepancies. When viewed against roughly 49 million outstanding residential mortgages, that suggests as many as 490,000 homeowners could be affected by faulty servicer database records. “These database inaccuracies might have represented ‘acceptable risk’ in times past – but in today’s compliance-oriented landscape, such a high number of errors could bring increased scrutiny and penalties from CFPB regulators, not to mention ...
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CSBS Creates Mortgage Servicing Group, Lawmakers Look at Sector

October 27, 2014
The Conference of State Bank Supervisors recently formed a mortgage servicing rights task force to develop options for prudential standards for non-bank mortgage servicers. The CSBS noted that there has been a significant growth of mortgage servicing assets in non-depository servicers in recent years. The state regulators group said it is important for the states to understand how this growth should inform changes to the regulatory framework. …
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