Certain mortgage companies are comfortable using AI voice bots to interact with borrowers, seeing gains in efficiency. Others are using the technology in non-customer-facing activities.
Chase increased its production by 3.7% during the third quarter, helped by correspondent lending. BofA posted an even more modest increase and production was down at other large banks.
The new option allows tri-merge resellers to calculate and deliver FICO scores directly to customers, bypassing the big credit bureaus. Experian countered with a move involving VantageScore 4.0.
Originations of home equity loans in 2025 are on track to top HEL production in 2022, which was the post-2008 peak. The HELOC share of home equity lending is down somewhat from 2022 but still dominates. (Includes three data tables.)